Microsoft Dynamics CRM
View the Microsoft Dynamics CRM website
Build Profitable Business Relationships
Microsoft Dynamics CRM helps businesses build profitable customer relationships. Microsoft Dynamics CRM offers integrated Sales, Marketing and Customer Service modules that let employees easily share information across the organization and enable businesses to implement consistent and automated processes. Easy to use, customize, and set up, Microsoft Dynamics CRM is accessible from both Microsoft Outlook and the Web, as well as offering a flexible, scalable Microsoft .NET architecture that integrates easily with Microsoft Office, Microsoft Business Solutions Financials, and third-party applications.Microsoft Dynamics CRM 4.0 optimizes the CRM user experience
- Enable employees to get up to speed and productive fast.
- Spend more time driving sales.
- Increase productivity for sales, service, and marketing functions.
Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM 4.0 business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling. Microsoft Dynamics CRM Sales Functionality includes:
| » Account & Contact Management | » Territory Management |
| » Direct E-mail | » CRM Sales for Outlook |
| » Notes & Attachments | » Quotas |
| » Calendar | » Quotes, Orders, and Invoices |
| » Activity and Task Management | » Workflow |
| » Search | » Product Catalog |
| » Reports | » Competitor Tracking |
| » Opportunity Management | » Sales Literature |
| » Leads Management | » Sales Processing Methodology |
| » Correspondence/Mail Merge | » Leads Routing |
Download the Sales Force Automation Fact SheetCustomer Service
Microsoft Dynamics CRM Customer Service is designed to provide superior customer service and increase support capacity, without adding employees. Microsoft Dynamics CRM Customer Service makes it easy for service representatives to track customer requests, manage support incidents from initial contact through resolution, and provide the consistent, efficient service key to customer satisfaction. Microsoft Dynamics CRM Customer Service Functionality includes:
| » Account & Contact Management | » Territory Management |
| » Direct E-mail | » CRM Sales for Outlook |
| » Notes & Attachments | » Quotas |
| » Calendar | » Quotes, Orders, and Invoices |
| » Activity and Task Management | » Workflow |
| » Search | » Product Catalog |
| » Reports | » Competitor Tracking |
| » Opportunity Management | » Sales Literature |
| » Leads Management | » Sales Processing Methodology |
| » Correspondence/Mail Merge | » Leads Routing |
Download the Customer Service Automation Fact SheetMarketing Automation
Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics. Microsoft Dynamics CRM 4.0 business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.
Download the Marketing Automation Fact SheetView a list of available Microsoft Dynamics CRM demos
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